Real Time in a Real Crisis: Inside New Orleans’ 24/7 Crime Center with Ross Bourgeois

In this powerful episode, Jamie and Dalton go on location in New Orleans to sit down with Ross Bourgeois, Director of Public Safety Support for the City of New Orleans. From hurricane preparedness to managing one of the nation’s most unique Real Time Crime Centers (RTCC), Ross shares the city’s all-hazards approach to safety—where surveillance isn’t about spying, it’s about saving lives.The discussion ranges from the origins of New Orleans’ RTCC and its unusual placement outside the police department, to its role in hosting world-class sporting events, Mardi Gras, and disaster response. Ross opens up about the city’s resilience following a recent mass casualty event and the emotional toll on RTCC staff.🎯 Topics include:– The foundation of New Orleans’ all-hazards RTCC– Managing 18M visitors a year with tech + collaboration– How surveillance builds—not erodes—public trust– Emotional resilience and staff wellness in crisis response– Why no two crime centers should be the same