Episode 14: Compassion and Connection: Inside the World of Client Service

In this episode of the Law Dad Roy podcast with trial lawyer Roy Willey, the focus is on Renee Brown, a dedicated client service and onboarding professional at the firm. Renee shares insights into her career, her passion for helping people, and tips on how to excel in client service roles. With a background in human services and a commitment to empathy, Renee explains the importance of listening, building trust, and showing compassion to clients, especially those in crisis. She highlights how personal interactions and follow-ups can lead to strong client relationships, positive reviews, and client retention. The conversation also touches on the rewarding aspects of working in personal injury law and maintaining a supportive work environment.Become a supporter of this podcast: https://www.spreaker.com/podcast/the-law-dad-roy-podcast--6556251/support.