Within the Trenches
A podcast based on the experience of being a 9-1-1 dispatcher.
Episodes
Within the Trenches Ep 616
Ep 616 features Sydney, a 911 professional with NWECC out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Why Texas heat makes summer calls to 911 so unpredictable What it’s really like starting a…
Within the Trenches Ep 615
Ep 615 features Chief Manoushagian of NWECC in Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Chief Manoushagian’s start in public safety as a dispatcher and his early struggles The transition from …
Within the Trenches Ep 614
Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The history and eerie reputation of the Chagrin Valley Dispatch complex …
Within the Trenches Ep 613
Ep 613 features Jen, a Quality Assurance and Training Manager with Chagrin Valley 911 Dispatch out of Ohio. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Jen’s path from criminal justice student to finding …
Within the Trenches Ep 612
Ep 612 features Lani, a CTO and 911 professional with Round Rock PD, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Lani’s unique journey from caring for police K9s to answering life-changing emergency c…
Within the Trenches Ep 611
Ep 611 features Emma, a 911 professional with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emma’s deep-rooted family history in law enforcement and public safet…
Within the Trenches Ep 610
Ep 610 features Ginny, a 911 professional with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Ginny was inspired from a young age to serve her community and w…
Within the Trenches Ep 609
Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How attending national conferences transformed Tiffany’s persp…
Within the Trenches Ep 608
Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily’s unique work schedule and the infamous Dupont shift explained …
Within the Trenches Ep 607
Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Michelle stumbled into dispatch work during college and why i…
Within the Trenches Ep 606
Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC. Episode topics – Desiree’s journey from curious high school grad to experienced 911 dispatcher The intimidating and unique environment of a di…
Within the Trenches Ep 605
Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – What it’s really like starting out as a 911 dispatcher …
Within the Trenches Ep 604
Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily's journey from a business management job during COVID to…
Within the Trenches Ep 603
Ep 603 features Sheriff Griffin out of Henderson County in North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Sheriff Griffin’s journey from rural volunteer firefighter to county sheriff The ex…
Within the Trenches Ep 602
Ep 602 features Hunter, a 911 Professional out of South Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Hunter’s early start in public safety as a 14-year-old volunteer firefighter and how it shaped…
Within the Trenches Ep 601
Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Rain transitioned from grocery store manager to 911 dispatcher during th…
Within the Trenches Ep 600
Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects. Episode topics – The origins of Within the T…
Within the Trenches Ep 599
Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Amy’s start in public safety, transitioning from a hospital tran…
Within the Trenches Ep 598
Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC . Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Stephanie's 18 years of experience in public safety. The unprecede…
Within the Trenches Ep 597
Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Stephen shares his journey into public safety and how…
Within the Trenches Ep 596
Ep 596 features Chase, a 911 professional out of Ohio. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Introduction to Chase's unexpected entry into the public safety field. Challenges of being a 19-year-ol…
Within the Trenches Ep 595
Ep 595 features Daylan, a center manager at Brazoria County, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Daylan's unique path into the 911 dispatching world and her continuous drive for growth and lea…
Within the Trenches Ep 594
Ep 594 features AK Dozanti, a First Responder Wellness Specialist, Speaker, Coach, and Author. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – AK's transition from law enforcement to becoming a wellness speci…
Within the Trenches Ep 593
Ep 593 features Carmen, a 911 professional with New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Carmen's journey to becoming a 911 dispatcher and her role as a bilingual interprete…
Within the Trenches Ep 592
Ep 592 features Maddie and Casey, 911 professionals with New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The impact of different shift hours on dispatchers' personal lives. The i…
Within the Trenches Ep 591
Ep 591 features Courtnie, a 911 Quality and Training Manager with New Hanover County 911, NC. Episode topics – Discover the challenges and strategies of bridging the gap between seasoned dispatchers and new recruits. Understand the evol…
Within the Trenches Ep 590
Ep 590 features Kasey Young, ENP, Executive Director at Stanislaus Regional 911 out of California. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Support Stanislaus Regional 911 by purchasing a Rocket Scientist’s shirt. Procee…
Within the Trenches Ep 589
Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Early infl…
Within the Trenches Ep 588
Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Angela's introduction to the dispatch field and the unexpected surprises along the…
Within the Trenches Ep 587
Ep 587 features Shana, a 911 Professional out of Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Transitioning from a towing company dispatcher to 911 dispatcher Facing the emotional challeng…
Within the Trenches Ep 586
Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts . Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Jenny’s journey from being an EMT to a 911 dispatcher Navigati…
Within the Trenches Ep 585
Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Challenges and surprises of starting in public safety Donna's t…
Within the Trenches Ep 584
Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The importance of networking in public safety The memorable t…
Within the Trenches Ep 583
Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The initial surprises and challenges of being a fresh 911 dispa…
Within the Trenches Ep 582
Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Desmond talks about his unexpected entry into 911 dispatching The chal…
Within the Trenches Ep 581
Ep 581 features Emily, a CTO at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Emily's initial reluctance to disclose her hearing aids and how she overcame it The importance of s…
Within the Trenches Ep 580
Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Find out more about the Thin Gold Line Foundation - Web Episode topics – Jason’s traumatic first call an…
Within the Trenches Ep 579
Ep 579 features a panel discussion entitled "No Dispatcher Left Behind." The panelists include Roxy VanGundy, director of Lyon County 911, KS, Erin Maccabee, a First Responder Clinician and Co-host of the After the Tones Drop Podcast, Cinna…
Within the Trenches Ep 578
Ep 578 features Kate, a Business Manager at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Kate's emergency response experience and the evolution of technology Emotional toll of…
Within the Trenches Ep 577
Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Real-life experiences from Kysheem’s first emergency calls Compa…